FAQ

Miracle Manuka by Svens Island is New Zealand’s #1 natural eczema treatment, developed to offer a safe, steroid-free alternative for people suffering from eczema, psoriasis, contact dermatitis, and other inflammatory skin conditions. Unlike conventional steroid creams, which can thin the skin and create a dependency cycle, Miracle Manuka works naturally to restore your skin barrier, calm inflammation, and fight the underlying bacterial imbalance that often triggers flare-ups. It contains organic Manuka Leaf Oil, which has been clinically shown to kill up to 99.99% of Staphylococcus aureus, the bacteria strongly linked to eczema. In addition to its antibacterial properties, Miracle Manuka also soothes irritation, hydrates deeply, and supports natural healing without side effects — making it ideal for babies, children, and adults alike. It’s dermatologist-tested, endorsed by the Eczema Association of New Zealand, and trusted by thousands of families for its proven results.

Miracle Manuka is a 100% natural formulation made with potent, clinically-backed botanicals: • Manuka Leaf Oil (Leptospermum scoparium) — Organic, wild-harvested in New Zealand. This oil is proven to kill harmful staph bacteria that contribute to eczema and other skin infections, while reducing redness and swelling. • Marshmallow Root Extract (Althaea officinalis) — Naturally anti-inflammatory and rich in polysaccharides, marshmallow root soothes itching and forms a protective, moisturizing barrier on sensitive skin. • Palmarosa Oil (Cymbopogon martini) — A gentle, antiseptic oil that balances skin hydration, promotes healing, and improves skin texture. • Beeswax — Locks in moisture and shields skin from irritants without clogging pores, helping repair dry, cracked areas. • Coconut Oil — Deeply moisturizing, antimicrobial, and supportive of healthy skin barrier function. • Kanuka Leaf Oil (Kunzea ericoides) — Related to Manuka, with similar antibacterial and anti-inflammatory properties for extra support. • Rosemary Leaf Oil — Natural antioxidant and mild antifungal, promoting skin clarity and resilience. Every ingredient in Miracle Manuka is carefully chosen for its specific, scientifically supported benefits — with no synthetic additives, parabens, petroleum, or steroids.

Yes — Miracle Manuka is completely natural. Every single ingredient is plant-derived, ethically sourced, and chosen for its safety and efficacy. We never use artificial preservatives, petrochemicals, synthetic fragrances, parabens, or steroids.

Our hero ingredient, Manuka Leaf Oil, is certified organic and sustainably wild-harvested on Great Barrier Island, New Zealand. Other ingredients are natural and wherever possible sourced from trusted suppliers with organic practices.

While Manuka honey is known for its healing properties, Manuka Leaf Oil is even more potent against the bacteria linked to eczema. Research shows it has significantly higher antimicrobial and anti-inflammatory activity than honey, making it more effective for skin prone to infections and irritation. Additionally, it absorbs better and doesn’t leave a sticky residue, making it more practical for everyday use on all ages.

No. Miracle Manuka is entirely steroid-free and was developed specifically to help people avoid the risks and side effects of steroid creams, like skin thinning, burning, and rebound flare-ups.

Never. Svens Island is cruelty-free and proudly certified to never test on animals. Our products are also free from animal-derived ingredients, except for ethically sourced beeswax.

Absolutely. Every ingredient is chosen to be gentle enough for even the most delicate skin — including newborns — while still being powerful enough to calm severe eczema and dermatitis. It’s also non-comedogenic, so it won’t clog pores.

Yes — it’s safe to use on all parts of the body, including the face, lips, eyelids, and even scalp. Many customers use it to treat perioral dermatitis, rosacea, and facial eczema with excellent results.

Yes — it’s specifically formulated to be gentle and safe for the youngest and most sensitive skin. Thousands of parents trust Miracle Manuka to relieve their babies’ eczema while avoiding the risks of steroids.

Miracle Manuka has no known side effects when used as directed. Some people may experience a mild tingling or warmth when applying to very broken or raw skin — this is normal and temporary. Always do a small patch test before first use if you have severe sensitivities.

Yes — many customers have reported significant relief from psoriasis, contact dermatitis, perioral dermatitis, and rosacea thanks to the soothing, antibacterial, and healing properties of Miracle Manuka’s unique formula.

Unlike many so-called natural creams that rely on simple moisturizers alone, Miracle Manuka combines deep hydration with clinically-proven antimicrobial action to target the bacteria and inflammation at the root of eczema. This dual-action formula sets it apart, delivering faster and longer-lasting relief than plain moisturizers or kawakawa balms.

Miracle Manuka has been tested under dermatological supervision to ensure it’s safe, effective, and non-irritating, even on sensitive and compromised skin.

Yes — every jar of Miracle Manuka is proudly made in New Zealand using native botanicals and manufactured to the highest quality and safety standards.

We ship all orders directly from our Auckland, New Zealand warehouse, ensuring fast and reliable delivery.

Orders within New Zealand typically arrive in 2–4 business days. Shipping to Australia usually takes 4–7 business days. Rural addresses may take slightly longer.

Yes — we ship worldwide! Shipping costs and delivery times vary depending on your country. Rates are calculated at checkout.

We offer free shipping on all New Zealand orders over $80 NZD. For orders under $80 or international deliveries, shipping fees are calculated at checkout.

Once your order is dispatched, you’ll receive an email with your tracking link so you can follow it every step of the way.

Please contact us right away at [your contact email] with your order number and photos if possible. We’ll make it right, no questions asked.

We proudly stand by the effectiveness of Miracle Manuka. If you don’t see improvement within 60 days, simply contact us for a full refund — no hassle, no risk.

Email our customer support team with your order number and reason for return. We’ll guide you through the quick and easy process.

Our satisfaction guarantee covers you for 60 days from the date of purchase.

While everyone’s skin is different, most customers see relief within a week. If you don’t feel it’s working for you, please take advantage of our guarantee.

Yes. Our gentle, natural formula is suitable for even the most delicate newborn skin.

Yes — Miracle Manuka is safe for all external skin, including sensitive areas. Always do a small patch test first.

Because it contains active botanicals, some mild tingling or warmth can occur on broken skin — this is normal and usually subsides quickly.

On the product page, simply select the “Subscribe & Save” option before adding to your cart. You’ll save on every order and never run out.

Yes — you’re in complete control. Log into your account at any time to pause, skip, or cancel your subscription whenever you like.

Yes — subscribing guarantees you a lower price per jar compared to one-time purchases, plus free shipping on eligible orders.

We recommend applying 2–3 times per day, or as often as needed to keep your skin moisturized and protected.

Most people feel relief from itching within minutes and notice visible improvement in 3–7 days with consistent use.

Yes — Miracle Manuka can complement your existing skincare routine. If you’re unsure, check with your healthcare provider.

Absolutely. Miracle Manuka helps calm itching and irritation so you or your child can sleep through the night.